Zachary Dick

QA Program Manager | Federal Salesforce Delivery | AI Product Builder (WhatRef.ai)

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Summary

QA Program Manager with expertise in Federal Salesforce delivery, enterprise QA governance, and AI product development. Led QA initiatives reducing defect escape rate from 10% to 0% for 15 consecutive releases. Built WhatRef.ai from concept to production, combining computer vision, LLMs, and scalable infrastructure.

Key Achievements

Reduced defect escape rate from 10% (double industry standard) to 0% for 15 consecutive releases on Provider Connect project
Led QA governance for Federal Salesforce modernization across 200+ engineers
Built and shipped WhatRef.ai end-to-end (vision + embeddings + RAG pipeline)
Championed Section 508 accessibility compliance initiatives for disabled veterans
Managed QA teams and implemented automated testing frameworks for CI/CD pipelines

Core Expertise

QA strategy, test governance, release management, Salesforce, UAT, SIT, automation, CI/CD, requirements traceability, federal/compliance, accessibility (Section 508), data quality, test automation, Palantir Foundry, data engineering, AI/ML integration.

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